March 28, 2017
NORTON, Kan. – In an effort to better assist those who call Norton County Hospital, the hospital has implemented a new automated phone system. When callers dial the hospital’s phone number, 785-877-3351, they will be prompted to select a particular department and still have the option to speak to a receptionist.
“We found that many callers were wanting to be connected to a select few departments,” said Norton County Hospital’s CEO Ryan Stover. “Now callers can choose a number to be directly connected to those departments without having to go through a receptionist first. Callers still have the option to speak to a receptionist, however, and a receptionist is always available during regular business hours.”
Those departments now included in the hospital's automated system include the nurses’ station, lab, rehabilitation (physical, occupational and speech therapies), radiology and scheduling with visiting specialty clinics.
Stover said this system will be similar to the automated phone system already used at Norton Medical Clinic. To make the public aware, Norton Medical Clinic recently changed its automated selection options, so callers should pay close attention to the new options when they call the clinic as well. The clinic number is 785-877-3305.